Home Renovations: Your Questions Answered

On the Spot Home Improvements has earned a strong reputation for quality craftsmanship and customer satisfaction by guiding homeowners through every step of the renovation process. A significant part of that success is credited to General Manager Jeff Serfaty, whose philosophy centers on communication, trust, and long-term relationships that extend well beyond a single project.

We sat down with Serfaty to demystify construction timelines and help homeowners better understand what to expect when planning a renovation or addition.

What are the major phases of a typical renovation or addition?

Every project follows a similar framework: planning, zoning, permits, breaking ground, and construction. If a homeowner doesn’t yet have plans, we start with an in-home walkthrough to understand their goals and vision. In some cases, we can reference similar projects we’ve completed. For more customized designs, we work with an architect, who typically completes plans within four to eight weeks. Once plans are finalized, they’re submitted for zoning approval, which usually takes about four weeks. After zoning, we apply for permits, which can take another four weeks. Once permits are issued, we can begin demolition, site work, framing, and construction.

What if the homeowner already has plans drawn up?

That can definitely save time. When plans are already completed, we’re able to start pricing right away and move more quickly into the zoning and permitting process.

How does On the Spot keep things moving during zoning and permit delays?

We encourage homeowners to use that time to make important finish selections such as flooring, paint colors, plumbing fixtures, cabinetry, and lighting. Our team provides a clear list of required items and recommends trusted suppliers, which helps avoid delays once construction begins.

That’s a lot of decisions. How do you help homeowners stay organized?

It can feel overwhelming, especially on larger projects involving kitchens, bathrooms, and multiple living spaces. We often recommend keeping a simple spreadsheet with photos to track selections. On the Spot also has an interior designer who helps homeowners stay organized by creating mood boards and visual renderings. Our new Ridgewood location on Broad Street will serve as both a design hub and a showroom, making it easier to make selections in one place.

What are some common surprises that come up during construction?

In older homes, we commonly uncover water damage, termite damage, or structural issues once walls are opened. Building codes have also changed over the years, so electrical, plumbing, or framing updates are often required to meet current standards. While these issues can affect timelines, addressing them properly is critical for a successful project.

Are there materials that tend to cause delays?

Supply chain issues have improved significantly since the pandemic. During COVID, availability was limited for items like roofing, siding, windows, appliances, and cabinetry. Thankfully, those widespread delays are no longer common. That said, windows can still impact schedules. Standard windows typically take four to six weeks to arrive and can affect when the home can be fully closed up.

What advice do you give homeowners living in their homes during a renovation?

It really depends on the scope of the project. Some renovations allow homeowners to stay in the home, while others may expose parts of the house to the elements or create safety concerns. We typically complete exterior work before opening up the interior. Many homeowners use their basements as temporary living spaces. Safety is always our top priority, and it’s often best not to be in the home during initial demolition and framing.

How does weather affect construction timelines?

Cold weather can impact certain phases of construction. Masonry work requires warmer temperatures to cure properly, which is why projects involving masonry foundations are often scheduled for spring. Roofing materials can also become brittle in extreme cold, so we carefully evaluate conditions and always prioritize safety and quality.

How do you keep homeowners informed throughout the process?

Every project is assigned a dedicated project manager who serves as the homeowner’s primary point of contact. Each project also has a backup project manager to ensure continuity. Our management team meets regularly to review project progress, and clear communication is always a priority. In some cases, we even provide video updates for homeowners who are traveling.

Why is working with an experienced, organized contractor so important for timelines?

A well-managed project leads to fewer delays, better coordination, and a smoother final walkthrough. We pay close attention to punch lists and final details to make sure nothing is missed. As a general guideline, additions typically take three to six months after permits are issued, though larger projects can take longer. Experience and organization make a big difference.

For more information, visit, www.onthespothome.com/service-areas/ridgewood.